FAQ

Once an order is placed, you cannot make changes.

We accept credit cards.

Yes: please contact customer service for assistance.

If your order arrives and is incorrect, please contact our customer service team for assistance.

In the event that your order arrives with missing parts, please contact our customer service team for assistance.

While we do periodically discontinue products, some may only be out-of-stock for a short period until additional supply arrives. If you have questions about current or future inventory of a product, please reach out to our customer service team at +1 (888) 807-5218 or info@finicitydecor.com.

We offer a 1-year warranty that covers normal product use; if you believe your product is defective within the first year of purchase please contact our customer service team for assistance.

Everywhere in the continental US (we do not currently ship to Hawaii and Alaska).

We are not able to ship to PO Boxes.

Orders generally ship from our facility the next business day after an order is placed; transit time will vary based on carriers and demand. Please note that shipping times may be delayed during holidays and other key seasons.

Return requests must be made within 30 days of the product’s arrival. To request a return, please complete the form here: https://finicitydecor.com/pages/returns/

Returns take 48 hours to process.

Use care to ensure the product is off and/or unplugged and not hot. Wipe parts gently with a clean, dry cloth (do not spray cleaning solutions or water directly onto the fixture, or use a damp cloth).